The Policy of our Company is to provide a comprehensive range of international
logistics, consolidation and freight forwarding services of consistently
high quality to our Customers. We regard the following as some of the
essential qualities of a good Freight Forwarder, which form our guiding
principles in the development of our business
- THE PERSONAL TOUCH
We cater for a relatively small base of large Customers, so that we
are ideally structured to provide a very personalized service. Our continued
prosperity is dynamically linked to our Customers' satisfaction with
the value of our service. We ensure that our Company continues to be
structured to enable our staff provide the personal service our Customers
are entitled to expect.
- PROFESSIONAL STAFF
Fundamental ingredients in meeting our objectives are the expertise,
experience, commitment, conscientiousness and dedication of our staff,
whose work enables us to deliver the service our Customers require.
We provide the optimum working environment, all necessary training and
resources to enable our staff to service our Customers' needs.
We take pride in our impeccable reputation in the industry and amongst
our Customers. We take pride in our ability to minimize, not only the
resources our Customers' must deploy to manage the shipping function,
but also the stress involved for personnel in our Customers' shipping
and customer service departments. When problems occasionally arise,
we maintain complete ownership of the problems and work intensively
to minimize the effect on all concerned.
To enable us to provide the optimum standard of service to Customers,
we strive to develop a detailed understanding of our Customers' business,
and a clear understanding of the needs and requirements of their business
We seek to integrate with our Customers, to become a key partner both
in delivering reliable, consistent and high quality service to their
Customers overseas, and managing the efficient, cost effective transport
of supplies and raw materials from suppliers abroad.
- INFORMATION TECHNOLOGY
The application of I.T. enables us to maximize our productivity and
maintain a competitive edge. We continually invest all necessary financial
and management resources to ensure that we are equipped with "State
of the Art" computer and communications technology, to serve the
evolving needs and expectations of our Customers, and thus ensure survival
in our dynamic industry.
As an independent freight forwarder, our choice of routes and services
is governed exclusively by the best interests and requirements of our
Customers and our long-term relationships with our Customers. We retain
this vital independence in all our dealings with agents, principals,
partners, carriers, etc.
We retain the flexibility to switch cargo between different services
and carriers when the need arises, e.g. through general service problems,
industrial action, adverse weather, equipment shortages, or strategically,
with our Customers' interests the only consideration.
- SUPPLIER RELATIONSHIPS
Essential elements in our ability to provide the optimum level of service
to our Customers, are the quality of our suppliers and our relationships
with them. We cultivate these relationships and nurture our reputation
as a fair and even-handed company to do business with.
- BUYING POWER
Our size belies substantial buying power as Preferred Forwarders to
several large multi-national companies, complimented by the substantial
buying power of Strategic Partners, and close working relationships
we cultivate with our major suppliers. We employ all the skills and
information at our disposal to optimize buying power and provide services
to Customers that represent Value for Money.
We recognize the value of information and our role and responsibility
to provide Customers with comprehensive management information "at
their finger-tips" as an essential part of our service. We provide
reports in a variety of formats, customized in response to individual Customer requirements.
To maintain a competitive edge, and provide Value Added Service, we
recognize that we must anticipate the changing and evolving needs of
our Customers and we are pro-active in responding to these requirements.
Through ongoing communication with our Customers we strive to identify
ways in which we can constantly enhance our service to them.
- QUALITY SYSTEM
As a registered firm of Quality System to I.S. EN ISO 9002: 1994, we
have implemented and maintain the required quality standards and systems
necessary to be accredited for this standard by the National Standards
Authority of Ireland. Where possible we engage subcontractors who are
similarly accredited, in the interest of maintaining the quality chain.